Terms and Conditions of Sale


Orders
All orders must be confirmed in writing. Purchase orders must have an order number clearly shown. Verbal orders or instructions will not be accepted.

Ownership
Ownership title of goods remains with Upbeat Promotions until payment has been made in full into our account or cheques cleared.

Sample Policy
For New Accounts samples must be paid for. For 30 day accounts Upbeat Promotions will supply 3 out of every order of samples ordered provided they are returned undamaged within 14 days.

Trading Terms
We accept Bankcard, Mastercard, Visa, Cheque, BPay or Direct Deposit. A 3.5% surcharge applies for all credit card transactions.

Accounts
First 3 orders are 50% deposit and payment of balance before despatch of final goods.
Orders under $1000 require full payment in advance for non-account customers.
After 3 orders an automatic 30 day account will be granted. Exceptions to this are as follows:
A) Government or school bodies who produce a purchase order will be given 30 days net from invoice.
B) Corporate bodies who produce a purchase order will be given a temporary 14 day account from invoice. After 3 orders they will be placed on a 30 day account.

All credit accounts must be maintained on a 30 day net basis. Failure to do so will result in your account being placed on Stop Supply and all future orders on payment before despatch of final goods.

Fulfillment
2% above or below quantities order is acceptable as full shipment and billed accordingly.

Shipping
We make best efforts to ship your products to your desired destination in the most economical way possible given your specified date and production limitations. We guarantee that your items will leave the factory on or before the ship date specified on this Order Confirmation.

We cannot be held responsible for goods lost or delayed by common carrier, international or Australian Customs departments or by 'acts of Nature'.

All orders will be shipped using Upbeat Promotions account and billed at cost.


Cancellation of Order
Once the order confirmation form has been signed, it is agreed we will supply your product in the specified time as stated in the order confirmation form. If you cancel an order after signing this form, cancellation fees may apply. They can vary from order to order depending on status of the job, but typically costs involved are artwork fees, set-up costs, restocking fee or full payment of job if items have already been decorated. You will not be responsible for cancellation fees if we don’t have the item in stock or we don’t ship by the promised ship date on this form.

Artwork Fees
If artwork is not supplied in correct format, artwork charges are billed at $50 +GST per hour. Some minor artwork may be done at no cost. Please check with us and we can supply a quote.

Claims or Returns
In the unlikely event of a claim, only written claims will be accepted and must be made within 14 days of receiving goods. Claims or returns will only be accepted where there is a fault in the product supplied or an error in the printing. Faulty goods must be returned for inspection before a refund or replacement of stock will be issued.

Colours
Colours of items pictures on this website are only indicative. If exact colour matching is required please request a sample.

Default Accounts
Any company or person/s defaulting on a payment to Upbeat Promotions will be actively pursued by us. All fees involved in recovering the debt will be billed to that company or person/s.
A 3% interest charge will be added to the invoice for each month past 60 days that the debt remains unpaid and all recovery costs will be added to the outstanding amount.